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Refund Policy

Refund terms for subscription plans and one-time credit packs used by Picavo.

Last updated: 2026-07-17

Scope

This Refund Policy explains when refunds are available for Picavo subscriptions and one-time credit packs. It applies to purchases made through our checkout and to charges processed by Waffo Pancake.

Subscription Refunds

  1. The first subscription charge is refundable within 7 days if the account has used no more than 10% of the credits included in that billing period.
  2. If the same subscription charge is processed more than once because of a billing error, the duplicate charge is refundable in full.
  3. If service interruption caused by us lasts longer than 72 hours, we will offer a proportionate refund or service credit, depending on the circumstances and what applicable law allows.
  4. Subscription refunds are issued to the original payment method where possible.

One-Time Credit Pack Refunds

  1. A one-time credit pack may be refunded within 7 days of purchase if none of the credits have been used.
  2. If any part of the pack has been consumed, the used portion is not refundable.
  3. Credits purchased separately from a subscription keep the validity period shown at the time of purchase.

Non-Refundable Items

  1. Used credits are not refundable.
  2. Charges tied to a violation of the Terms of Service or Acceptable Use Policy are not refundable, including when an account is restricted or terminated for that reason.
  3. Taxes and similar government charges are not refundable unless required by law.
  4. Refunds are not available for dissatisfaction with AI output alone after the service has been used, except where mandatory law gives you a different right.

How to Request a Refund

  1. Email bratsurfer@outlook.com from the email address associated with your account.
  2. Include your account email, order ID, purchase date, and a short explanation of the issue.
  3. We will confirm receipt within 2 business days.
  4. If your request is approved, we will process the refund to the original payment method within 5-10 business days after confirmation, subject to your bank or card issuer’s timing.

Statutory Rights

Nothing in this policy limits any non-waivable consumer rights you may have under applicable law. If mandatory law gives you a different or broader refund right, that law controls.

Contact

For billing, refund, cancellation, legal, or security questions, contact bratsurfer@outlook.com.